Refund policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible, your item must be unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at sukoonandbarakah@gmail.com.
If your return is approved, we’ll provide a return shipping label and instructions on how and where to send your package. Items sent without prior approval will not be accepted.
Please note: All products are shipped directly from our supplier (CJdropshipping). Any damaged, defective, or incorrect items should be reported to us within 30 days so we can resolve the issue promptly in coordination with our supplier.
Damages & Issues
Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect, so we can resolve it quickly with our supplier.
Non-Returnable Items
Some items cannot be returned, including:
Sale items
Gift cards
Perishable goods (food, flowers, etc.)
Custom or personalized products
If you’re unsure about an item, please contact us.
Exchanges
To exchange an item, please return the original item first. Once the return is approved, you can place a new order for the item you want.
Refunds
Once we receive and inspect your return, we’ll notify you if the refund is approved.
Approved refunds will be processed to your original payment method within 10 business days.
If more than 15 business days have passed and you haven’t received your refund, please contact us at sukoonandbarakah@gmail.com